I tried calling the MTN office earlier this morning and the message i got was to enter the four last digit of my secret code which i never had.

I called for like 5 times to the different call center numbers which were 180  and 181 but to no avail. All efforts led to the same voice prompt demanding for the last four digit number.

Not until i made a verbal inquiry from an MTN shop, that i got to know that all MTN customers will be able to use the MTN web service only with a customer  ID(consist of 12 digits) and four digit security key.

Further information gathered made me to know that with the customer ID and security key, you can can now enjoy the the MTN web self service.

 With this, you are able to request for specific services online at your own convenience without requiring an interaction with an MTN Customer Care Representative and have these services delivered on time.

You can make a SIM swap,view call details,change security key, PUK Request, Balance Enquiry,Activate data bundle and activate and deactivate call forwarding just by yourself without going to an MTN shop or calling their customer care for assistance.

To get your ID and your Pin, Go to any MTN shop near you for your PIN. Then you can go to MTN Web Self Service to make your request for a specific service online.

For more details concerning this service, you can visit their website at MTN Self Service

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