Head of Operation at Workforce Group Full Time

Workforce Group is currently looking for a head of operation for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Head of Operation

Location: Lagos, Nigeria
Job Type: Full Time

Job Summary

• Head of operation in Nigeria mainly managing operation teams for Nigeria processing platform.
• Oversee different domains including CSE, chargeback, Settlement, Fraud, and any other operational units.
• Supporting business by working closely with Business units to achieve company objectives and targets in Nigeria.

Job Accountabilities

• Manage the operation team in Nigeria with their daily tasks and supporting business projects.
• Make sure all OPS units are following the agreed process.
• Act as point of escalation for OPS for our clients and for business teams.
• Manage the team’s capacity, team priorities according to business needs. Coordinate with all other departments to achieve / accomplish OPS objectives.
• Maintain knowledge on all OPS related activities / functions and automate the time-consuming tasks.
• Monitor all critical issues / escalations, track them and make sure they are reported in timely manner.
• Perform other related duties based on business needs. .

Experience / Skills Required

• Bachelor’s Degree from recognized university.
• Minimum 10 years’ experience in banking / fintech with 5 years at least managing large scale teams.
• Excellent analytics and problem-solving skills.
• Deep knowledge about reconciliation / chargeback process.
• Good communication / presentation skills.

Job Requirements:

• Presentation Skill, Scala, Problem-solving Skill, Banking, Excel.

Application Closing Date
Not Specified.