Ecommerce/Wholesale/Retail
Branch Service Associate (Transaction Officer / Customer Service Role) at Workforce Group – 3 Openings Full Time
This is to inform all interested persons that Workforce Group is recruiting into the below mentioned position, and by this notice, all interested persons are expected to apply asap
Job Title: Branch Service Associate (Transaction Officer / Customer Service Role)
Slots: 3 Openings
Location: Apapa, Lagos Island, Ikeja – Lagos
Employment Type: Full-time
Responsibilities
- Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
- Anticipate customer needs by studying services, products, and proper customer processes and procedures
- Record all customer and end-user calls in order to improve service and products provided by the company
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
- Understand how to use the company knowledge base to prepare for each customer interaction while taking
- detailed notes
- Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.
Requirements
- B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field
- Outstanding interpersonal and communication skills
- Customer service oriented with exceptional sales skills
- 28 years and below.
Application Closing Date
31st December, 2021.
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