Guest Service Agent (GSA) at the Wells Carlton Hotel & Apartments Full Time

The Wells Carlton Hotel and Luxury Apartments is a five-star luxury hospitality icon in Abuja. Wells Carlton Hotel & Apartments offers guests a perfect blend of relaxation, business and pleasure, delicately infused to meet the highest international standards. The Wells Carlton Hotel and Luxury Apartments is an experience guaranteed to leave you breathless with longing.

We are in search for young, experienced and passionate individuals to join our team in the underlisted position:

Job Title: Guest Service Agent (GSA)

Location: Abuja

Job Description
Provides front desk services to guests, and undertakes various administrative duties, some of which include but are not limited to:

• Welcome guests, identify specific reservations and allocate rooms according to laid down procedures and issue key card when fully satisfied that all processes and procedures have been strictly and diligent adhere to.
• Cross selling and upselling of rooms and hotel products/packages
• Process check-in and check-out for all categories of guests.
• Balance cash daily and prepare daily cash deposits to be remitted to the general cashier, including deposit of all foreign exchange received.
• Maintain up to date guest folios and post all charges, rebates and advance deposits.

Requirements

• Minimum educational qualification HND.
• Candidates must have a minimum of 3 years’ work experience.
• Previous demonstratable experience in the hospitality industry is required

Application Closing Date
30th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Application Instructions

• CVs to be submitted in pdf, .doc, .docx formats only.
• Application must include a cover letter/suitability statement.
• Email subject must be the position applied for.
• Only shortlisted candidates will be contact for interviews.