Quality Control Officer at UnoCasa Limited Full Time

Job Title: Quality Control Officer

Location: Lekki, Lagos
Employment Type: Full-time
Department/Division/Unit: Operations
Functionally Reports To: Operational Manager
Administratively Reports To: MD
Supervises: All Kitchen Staff, Butcher, Cooks, Grinder, Baker, FOH

Job Objective

• Ensure that food and service meet high standards of quality and consistency, maintaining compliance with health and safety regulations, upholding brand standards, and exceeding customer expectations.

Job Duties, Responsibilities and Accountabilities
Food Quality Assurance:

• Conduct regular inspections of food ingredients, preparation processes, and finished dishes.
• Monitor food storage, handling, and temperature control practices.
• Collaborate with kitchen staff to address any issues related to food quality or consistency.

Hygiene and Sanitation Compliance:

• Implement and enforce strict hygiene protocols.
• Perform routine inspections of kitchen facilities and equipment.
• Provide guidance and training on proper hygiene practices.

Product Standards and Presentation:

• Evaluate presentation and portion sizes of food items.
• Maintain consistency in plating techniques and garnishing.
• Identify opportunities for improvement in food presentation.

Customer Feedback Analysis:

• Solicit feedback from customers regarding their dining experience.
• Analyse customer comments and complaints related to food quality and service.
• Engage with customers to address concerns and ensure satisfaction.

Supplier and Vendor Management:

• Establish and maintain relationships with food suppliers and vendors.
• Conduct periodic evaluations of suppliers.
• Collaborate with procurement team to source high-quality ingredients.

Documentation and Reporting:

• Maintain accurate records of quality control inspections.
• Generate reports on key performance indicators.
• Present findings and recommendations to management.

Key Performance Indicators:

• Food Safety Compliance Rate
• Customer Satisfaction Score (related to food quality)
• Value of Bad and Damaged goods
• Health Inspection Results
• Hygiene and Sanitation Audit Score
• Health and Safety Compliance Score
• Supplier Performance Rating
• Menu Compliance
• Waste Reduction Rate

Job Specifications

• Educational Qualifications: Minimum of Bachelor’s Degree in Food Science, Hospitality Management, or related field.
• Professional Qualifications: Relevant professional qualifications are advantageous.
• Experience: Minimum of 3 years of work experience in Quality Control or similar role within the food service industry, preferably in a restaurant setting.

Key Competencies Requirements
Functional/Technical:

• Report writing
• Understanding of quality standards and regulations
• Production management knowledge
• Strong knowledge of food safety regulations
• Attention to detail

Behavioural:

• Responsibility & Accountability
• Professionalism
• Service orientation
• Integrity
• Results orientation
• Excellence
• Time management

Leadership:

• Organizational leadership skills
• Managing change
• Problem-solving
• Decision making
• Managing and influencing others
• Innovation
• Setting vision and strategy
• Effective communication
• Building Relationships
• Work Cycle (Hours/Days): Monday – Sundays with 1 day off. Additional hours may be required.
• Travel Requirements: As required.

Application Closing Date