Manager, Commercial Services (MCS) / Head of Department and Member of Management at United Nigeria Airlines Full Time

United Nigeria Airlines is currently seeking for application from qualified applicants to fill the vacant position of Manager, Commercial Services (MCS) / Head of Department and Member of Management. interested and qualified applicants can apply via the details below

Private Airlines Services Limited (Operators of United Nigeria) is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename: United Nigeria.

We are recruiting to fill the position below:

Job Title: Manager, Commercial Services (MCS) / Head of Department and Member of Management

Location: Enugu
Employment Type: Full Time
Reports to: Chief Operating Officer
Effective Date: TBA

Job Responsibilities
Business Development:

• Prepare commercial contracts and negotiating commercial terms for business development
• Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
• Demonstrate leadership and provide active coaching and support to the commercial team
• Lead sales and marketing strategies
• Establish and manage innovative projects from idea generation to innovation execution
• Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
• Identify and develop new routes based on industry data
• Minimizing risks and ensuring a cost-effective approach

Central Reservation System:

• Help develop, lead, and deploy a central reservation system
• Creation and publication of flights, routes and connecting airport
• Plan unit of sales traffic and expectations
• Monitor load factor and revenue flown per day of the week
• Identify special events, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
• Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
• Ensuring system data match with the published schedule
• Ensuring system integrity
• Provide overall guidance on system use and helpdesk on critical system-specific matters.

Pricing and Inventory Control:

• Lead price setting and reviews
• Ensure timely wash-up of all flights to maximize sales
• Monitor competitor`s availability and adjust allocations according to the marketing strategy
• Updating of fares and taxes
• Management and control of reservation inventory to increase business profitability
• Setting overbooking profile
• Setting group quote pricing structure
• Charter negotiation

Planning and Managing Commercial Department:

• Structure the commercial department into various units
• Oversee business extensions in terms of corporate clients & Travel Agencies
• Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
• Monitor and manage Customer Service and customer satisfaction process flow
• Ensure seamless relationship between out-stations and Commercial team to enhance business development
• Liaise with HR department for staffing needs
• Align with Accounts department for checks and balances
• Advising company on promotional offers and strategies

People Management:

• Develop a high-performance service culture within the business
• Develop KPIs with team members and monitor individual performance
• Conduct performance appraisal
• Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
• Identify training needs and opportunities to develop a highly skilled functional department

Experience & Qualifications

• B.Sc / BA, M.Sc / M.A in Marketing, Economics, Accounting or any Social Sciences or Engineering;
• 5 years requisite experience in developing and managing commercial business of major airlines
• 10 years post graduation work experience
• Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.

Job Attribute Required Skills:

• Strong leadership and organizational skills
• Bilingual skills (working knowledge of French or Portugues) will be an advantage
• Good interpersonal skills
• Excellent knowledge of of Microsoft Office Suite
• Ability and readiness to work under pressure and at odd hours
• Integrity and reliability at all times
• Ready and able to train and mentor young professionals.
• Strong network in the corporate world.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their (indicating location) and CV to: [email protected] using the Job Title as the subject of the email.