Head of Guest Services / Relations at Umrainvest Hub Consult Limited Full Time

Umrainvest Hub Consult Limited is currently seeking for application from qualified applicants to fill the vacant position of Head of Guest Services / Relations. interested and qualified applicants can apply via the details below

Umrainvest Hub Consult Limited is an emerging management consulting firm that specialise in Agribusiness, Recruitment, Professional background Check Services, Research, Management training as well as Agricultural Training. We provide Management Consulting services to clients in the private and public sector within and outside Nigeria. Our clients include start-ups, small and medium enterprises as well as multinationals and industry leaders in key sectors of the Nigeria and Africa regional economies.

We are seeking a skilled, reliable, efficient employee to join our growing organization in the capacity below:

Job Title: Head of Guest Services / Relations

Location: Abuja (FCT) 

Job Description

• Ultimately, you will manage guest services and our Services Apartment’s image by answering guests’ requests and making sure our visitors are satisfied.
• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients about our services apartment, including breakfast and dining options
• Promote all our Service Apartment’s amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team’s performance and produce regular reports
• Liaise with Housekeepers and wait staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from the Service Apartment guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see.
• Establish friendly relationships with regular Service Apartment clients

Qualifications Essential Desirable

• Bachelor’s Degree or HND in Hotel Management, OR Business Administration and any other related professional qualification.

Experience:

• 2 to 5 years working experiences in aHotel Industries or Service Apartment.

Competence Essential Desirable:

• Ability to create and follow schedules
• Leadership and interpersonal skills
• Problem-solving skills
• Computer skills
• Communication skills
• Language Skills
• Reporting Skills
• Team working skills
• Confidence.

Application Closing Date
30th May, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job title and the Location as the subject of the email.