Call Centre Agent at Transblue Limited – 2 Openings Full Time

Transblue Limited is currently seeking for application from qualified applicants to fill the vacant position of Call Centre Agent. interested and qualified applicants can apply via the details below

Transblue Limited, a recently launched partnership with QNET, is a direct selling company that offers a wide range of products in the areas of health, wellness, lifestyle and education through an e-commerce platform.

Due to this expansion into Nigeria market, we are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lekki, Lagos
Slot: 2

Job Summary

• Call Center Representatives complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. They often have the following responsibilities:

Your main responsibilities are:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Requirements and Skills

• Degree in Mass Communication or English Language
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Application Closing Date
20th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.