Relationship Officer at a Tier 1 Microfinance Bank Full Time NEW

Job Title: Relationship Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Department / Unit:Sales
Reporting Line: Supervisor: Head of Sales
Slots: 30 Openings

Description 

• This is not just another job—it is an opportunity to be part of a fast-paced, innovative, and customer-focused financial institution that is transforming banking as we know it.
• Whether you are a sales dynamo, a numbers ninja, a compliance genius, or an afresh-faced graduate ready to conquer the world, we have a seat for you at our table.
• If you are ready to hustle, innovate, and win, apply.

Job Summary

• Supports the Relationship Manager by handling day-to-day client interactions and assisting with account management.

Key Roles and Responsibilities
Customer Engagement:

• Engage with clients through regular communication to strengthen relationships and ensure satisfaction.
• Conduct follow-up calls and surveys to gather feedback and address concerns.

Onboarding Process:

• Assist in the onboarding of new clients, ensuring a smooth transition and introduction to the bank’s product and services.
• Provide training to new clients on how to use various banking products and services.

Account Review:

• Regularly review and update client accounts to ensure all information is current and accurate.
• Perform account audits to verify compliance with banking policies and procedures.

Event Coordination:

• Organize client events, seminars, and workshops to enhance client engagement and knowledge.
• Represent the bank at industry events and networking functions.

Client Advocacy:

• Act as a liaison between the client and the bank, advocating for client needs and preferences.
• Resolve any issues or challenges faced by clients and escalate when necessary.

Qualifications and Skills

• Bachelor’s Degree in Business, Finance, or a related field.
• Previous experience in customer service or financial services is beneficial.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and CRM systems.
• Attention to detail and accuracy.
• Problem-solving skills.

Gross Pay Range

• N2,500,000 to N3,500,000 per month.

Why should you apply?

• A professional yet energetic work environment
• Competitive salary and growth opportunities
• A team that values innovation and collaboration
• The chance to make a real impact in the financial sector

Application Closing Date
Not Specified.