Apply as Customer Service Personnel at Think Axis Limited Full Time

This is to inform all interested persons that Think Axis Limited is recruiting into the position of Customer Service Personnel, and by this notice, all interested persons are expected to apply asap.

Job Title: Customer Service Personnel

Location: Lekki, Lagos
Employment Type: Full-time

Details

• We are looking to hire an experienced Customer Service Personnel, to be responsible for engaging with customers.

Responsibilities

• Give report daily operations and submit a weekly and monthly report of activities and enquires.
• Develop and manage the company’s Databases.
• Coordinating with other departments to obtain updated client/prospect information to create new files and/or update old files.
• Responsible for filing and documentation of all client files and correspondences
• Responsible for responding to inquiries, complaints from customers on the CRM email platform and telephone line
• Record every inquiry and complaint by customers (old and new)
• Proper documentation of all client’s correspondences, receipts, title documents, letters etc
• Responsible for timely requesting of receipts of payments and commissions.
• Responsible for sending client’s receipts, payment reminders, congratulatory messages on full payments, etc
• Aid in the implementation and set up of approved Sales activities.
• Send out periodic marketing information to prospects (emails, SMS blasts, newsletters, etc)
• You should be able to deal with complaints and give accurate information
• Update clients on work progress.
• Generate new leads using marketing platforms and encourage repeat business from an existing database
• Take up other duties as assigned.

Requirements

• Related degree in Customer Service, Public Administration or International Relations.
• A minimum of 2 years’ experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Female applicants only.
• Polite, Honest, and Maintain a positive attitude focused on customer satisfaction.

Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.