Complaint and Feedback Mechanism (CFM) Assistant at Taimako Community Development Initiative (TCDI) – 2 Openings Full Time

Job Title: Complaint and Feedback Mechanism (CFM) Assistant

Locations: Machina and Nguru, Yobe
Employment Type: Full-time

Job Description

• Assist the Nutrition Officer in establishing and managing the complaint and feedback mechanism project
• To act as the first point of contact for any safeguarding, child, and adult Nutrition concerns, providing timely, relevant support and advice
• To be committed to and to promoting TCDI’s safeguarding principles of the people and communities we are working for, and TCDI staff and partners
• Receive complaints and feedback and respond to inquiries at the complaint desk at distribution sites.
• Ensure regular maintenance of complaints and feedback database/ information System and ensure information is shared regularly.
• Carry out regular community feedback functions, ensuring that all SOPs and TCDI core policies are respected.
• Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences.
• Lodge all feedback, complaints, and response in the CFM database.
• Support to ensure complaints are closed within the appropriate timeframe.
• Provide accurate information related to the subject beneficiary matter and other related ongoing activities.
• Ensure accurate recording of all the data related to the beneficiary.
• Submit internal, and accurate reports to the Nutrition and CBT Officers. The reports will be submitted weekly, or daily according to the urgency of the complaint; include monthly recommendations, if needed, to the Programme Manager as received.
• Follow-up and receive weekly feedback, and case status progress.
• Ensure all documents and actions taken are documented, and feedback is given back to the beneficiary.
• Perform other duties and responsibilities as required that may be assigned from time by supervisors.
• To act as the first point of contact for any safeguarding, child, and adult Nutrition concerns, providing timely, relevant support and advice
• Regularly reporting and coordinating with the Nutrition focal person
• Perform any other duty as may be required by TCDI.

Requirements

• Candidates should possess B.Sc Degrees with 2+ years relevant work experience.

Application Closing Date
6th January, 2025.

Note

• Only shortlisted candidates will be contacted.
• Qualified female and persons with disabilities are highly encouraged to apply.
• Please note, given the urgency of vacancy, the position may be filled before the due date.