Apply as Service Design Analyst at Sterling Bank Plc Full Time

Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.

We are recruiting to fill the position below:

Job Title: Service Design Analyst

Location: Lagos
Job Type: Full-time
Specialization(s): Technical Support

Job Summary

• Responsible for review of existing/new Services, assist the Service Design Manager in managing the Service Design Life-cycle, Service availability, Capability as well as Service Level Management.

Job Description

• Review all Service request from Business to ascertain their viability.
• Ensure that all IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability.
• Work with the Process Owners and Service Design Manager to ensure that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
• Assist the Service Design Manager to coordinate the design of new or changed services
• Coordinate all resources required to deliver the service, and plans for short, medium and long-term business requirements.
• Maintains the Service Catalogue, ensuring that all information within the Service Catalogue is accurate and up-to-date.
• Responsible for producing quality, secure and resilient designs for new or improved services. This includes producing and maintaining all design documentation.
• Negotiate Service Level Agreements and ensuring that these are met.
• Ensures that all IT Service Management processes, OLAs and Underpinning Contracts are appropriate for the agreed service level targets.
• Hold Service reviews with Stakeholders and business.
• Monitors and reports on service levels
• Collate all the weekly reports on our Critical services.
• Continually develop ways of improving processes

Job Experience

• Minimum of 5 years’ post qualification experience in IT of which at least 3 must have been in the Financial Services Sector and 2 years in a middle management position. Service Management Certifications such as Service Design, ISO 20000-1 practitioner etc.

Application Closing Date
3rd September, 2020.