IT/Communications
Head, Contact Centre (SIAML) at Stanbic IBTC Bank Full Time
Stanbic IBTC Bank is currently looking for a contact centre (SIAML) for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Head, Contact Centre (SIAML)
Job ID: 80403725_80355553
Location: Lagos
Job Type: Full-time
Business Segment: Client Solutions
Job Description
- The head of Client Services helps clients to better understand SIAML products and also acts as liaison between the client and the company.
- S/he is responsible for collaborating with different units and departments in order to improve customer support initiatives and enhance customer satisfaction
Qualifications
- First Degree.
- MBA, Certified Customer service professional would be an added advantage
- General knowledge of the financial industry.
Experience:
- Minimum of 7 years experience in Personal and Business Banking.
- Minimum of 2 years investigation experience.
- Ability to manage IT related audit and investigation
- Understanding of operational transactions and improve overall experience.
Behavioural Competencies:
- Upholding Standards
- Developing Strategies
- Resolving Conflict
- Leading People
- Developing Practical Approaches
Technical Competencies:
- Strategic Planning and Reporting
- Control Operational Planning
- Quality Orientation
- Query Resolution
Application Closing Date
Not Specified.
Job Expired View today's jobs
NOTE: Unless specified,Loadedvilla is not in any way affiliated with any of the companies featured in this website and does not recruit or process application for any organization. The material provided here is solely for informational purposes. Visitors are advised to use the information at their own discretion.
Jobs You Might Be Interested in
Jobs Expiring Today