Service Ops Engineer (II) at Seamfix Nigeria Limited Full Time

Job Title: Service Ops Engineer (II)

Location: Lagos, Nigeria
Job type: Full-time

What you will be Doing

• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
• Ensure all issues & complaints are resolved promptly
• Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
• Conduct daily health checks on the application & prepare weekly reports
• Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
• Conduct training on application usage
• All other responsibilities assigned to you by your Manager

What you will be Needing

• B.Eng / B.Sc Degree from a reputable institution/university
• Proven work experience as an IT support officer
• Basic Programming knowledge
• Familiar with database system
• Good Customer relationship experience
• Problem solving skills and ability to work under pressure
• Strong time management and organizational skills
• Strong ownership mindset
• Excellence driven
• Good Attention to details.

What You will be Getting

• Competitive Compensation
• Laptop for work
• Health Insurance
• Employers pension contribution
• Flexible and remote work culture
• Work with really smart people.

Application Closing Date
Not Specified.