Customer Care Representative at Salvay Services Consulting Limited Full Time

Job Title: Customer Care Representative

Location: Yaba, Lagos
Employment Type: Full-time

Job Responsibilities

• Manage large amounts of incoming phone calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Candidates should possess a minimum of HND qualification with 3-10 years experience
• Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Ability to practice customer orientation and adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proximity to Alagomeji, Yaba

Salary
N76,000 / Month.

Application Closing Date
10th June, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.