Director of Service Operations (DevOps and IT) at Reliance Health (Remote) Full Time NEW

Job Title: Director of Service Operations (DevOps and IT)

Location: Nigeria (Remote)
Employment Type: Full-time

Description

• We’re looking for a hands-on Service Operations Director to lead our DevOps and IT Operations functions.
• You will be responsible for the reliability, scalability, and cost-effectiveness of our infrastructure — across both development and production environments.
• Working closely with our Product and Engineering teams, you’ll drive strategic platform initiatives, ensure smooth internal tooling, and foster a strong culture of operational excellence.
• This is a leadership role that also requires rolling up your sleeves.
• You’ll mentor a small, bright, but relatively inexperienced team of 5, and lead by example as you scale our platform to new markets.

Responsibilities
DevOps:

• Own and manage the full lifecycle of infrastructure and operations — from development environments to live production systems.
• Lead the ongoing migration from Kubernetes to Nomad, ensuring minimal disruption and clear documentation.
• Oversee the CI/CD process using Octopus Deploy, driving improvements in deployment frequency and reliability.
• Monitor system performance using New Relic and other observability tools; proactively resolve bottlenecks and incidents.
• Collaborate with Product and Engineering on platform upgrades, internal tooling, and systems scalability.
• Set up and maintain VOIP infrastructure (FreePBX) as we expand into new regions.
• Define and refine incident response processes (business hours only), ensuring fast and transparent resolution.
• Take ownership of infrastructure security practices, coordinating with the broader security approach of the company.
• Educate and mentor your team, fostering growth in DevOps principles and operational excellence.
• Track and manage cloud infrastructure costs, making data-informed decisions to optimize spend.
• Define and monitor key KPIs: system availability, incident frequency/severity, and cost performance.

IT Management:

• Manage IT operations, including support for internal tools and systems.
• Good Office365 knowledge and use of MS-Entra is essential.
• Own (via local staff) relationships with suppliers of hardware.
• Own and manage the connectivity of multiple office locations in 6 African countries.

Requirements

• Proven experience leading DevOps or Service Operations in a scaling technology company.
• Strong hands-on skills in cloud infrastructure (AWS), CI/CD, infrastructure-as-code, and monitoring (preferably with New Relic).
• Experience with Nomad, Octopus Deploy, Office365, and FreePBX is a strong plus.
• A pragmatic problem-solver who can lead strategically while diving into technical details.
• Excellent communicator who can explain infrastructure to technical and non-technical audiences.
• Experience managing small teams and mentoring junior engineers.
• Familiar with incident management processes and driving continuous improvement.
• Comfortable working remotely, with 4–6 hours of overlap with UTC+1.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
•  Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave: Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.