Credit Verification Specialist at Palmpay Limited

Job Title: Credit Verification Specialist

Location: Ikeja, Lagos
Job type: Fill-time

Role Purpose
As our inaugural Verification Specialist, you will:

• Build Palmpay’s end-to-end credit verification engine—from live application processing to SOP playbook and training.
• Execute high-quality KYC, document and field verifications to keep our loan book healthy.
• Coach the first cohort of Verification Officers, embedding your processes and quality standards into a scalable function.

Key Responsibilities
Hands-On Verification:

• Process loan applications daily (KYC, ID/CAC/BVN checks, digital data validation).
• Coordinate field visits with agents for on-site photo captures, inventory spot-checks, and basic bookkeeping walkthroughs.

Process Design & Documentation:

• Draft, version-control and maintain SOPs covering every verification step.
• Create clear workflow maps, define handoff points, and document everything.

Quality Assurance & Iteration:

• Audit verifications daily for errors or fraud signals.
• Log exceptions, perform 24-hr root-cause analyses, and update SOPs to close gaps.

Cross-Functional Partnership:

• Embed CBN KYC/AML rules into all workflows; partner with Risk & Compliance.
• Liaise with Product & Engineering on basic data integrations (credit bureaus, utility APIs) and UI refinements.

First-Line Training:

• Lead initial training sessions; walk new hires through tools, processes, and quality checkpoints.
• Host weekly “Verification Retrospectives” to capture learnings and drive continuous improvement.

Requirements

• Education: Bachelor’s Degree in Finance, Business, Data Analytics or related.
• Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
• Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
• Startup DNA: Thrive in ambiguity, roll up your sleeves, iterate fast, and always ask, “How can this scale?”
• Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.

Why You’ll Thrive

• Ground-Floor Impact: Shape the playbook and processes that onboard our first 100,000 loan customers.
• Visible Growth: Exec leadership exposure, and fast track to Credit Operations management
• Ownership & Learning: Hands-on role with end-to-end responsibility; perfect for builders who want to see their work drive real business outcomes.

What We Will Offer You

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Application Closing Date
Not Specified.