Collections Officer at OVERWOOD Full Time

Job Title: Collections Officer

Location: Ikeja GRA, Lagos
Employment Type: Full-time

Responsibilities

• Coordinate efforts to collect debts with sales, accounting, and legal departments.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.
• Prevent repeated payment negligence by working out practical debt payments.
• Negotiate settlements to receive payments on certain percentages of debt.
• Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
• Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
• Initiate repossession and other legal proceedings if debt recovery plans fail.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
• When necessary, escalate calls to managers.
• Legislative guidelines of the Privacy Act must be followed.
• Entering data and keeping correct records is a must.
• Work in accordance with key performance metrics.

Requirements

• Bachelor’s Degree in Accounting, Business Management, or a similar field.
• Previous 3 years experience working as a Collections Officer.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Application Closing Date
22nd December, 2022.