Customer Service Representative (Inbound Agents) at Outcess Solutions Nigeria Limited Full Time

Outcess Solutions Nigeria Limited is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative (Inbound Agents). interested and qualified applicants can apply via the details below

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Customer Service Representative (Inbound Agents)

Location: Lagos
Employment Type: Full-time

Responsibilities

• Making Inbound and Outbound calls
• Ensuring that customers are satisfied with products or services
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Keep records of customer interactions, process customer accounts and file documents
• Troubleshooting common issues with a product or service

Requirements

• OND / HND / Bachelor’s degree in Mass Communication or other related fields.
• Not more than 34 years of age
• Relevant experience in Customer Service is an advantage.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Salary
N45,000 – N50,000 monthly.

Application Closing Date
7th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.