Customer Service Representative at Online Food Company Full Time

Online Food Company is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative. interested and qualified applicants can apply via the details below

We are an Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50-100 Employees.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Maintain positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer orders and inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Good product knowledge in order to answer questions.
• Ensure payments are confirmed before processing orders.
• Process orders in good time and send same to the kitchen for processing.
• Follow up oncustomer orders to ensure they are prepared and dispatched in good time.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues including dispatch team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Send report at the close of shift

Customer Service Representative Requirements:

• B.Sc / HND in Mass Communication or any similar discipline
• Minimum of 3 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Ability to stay calm when customers are stressed or upset.
• Fast in typing with computer.
• Must have worked as a customer service personnel in a restaurant

Note

• Candidate must be ready to resume immediately.
• Must reside around Lekki or ready to relocate
• Only shortlisted candidates will be contacted.

Remuneration:
N60,000 Monthly.

Application Closing Date
18th August, 2022.

Method of Application:
Interested and qualified candidate should send CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Only shortlisted candidates will be contacted.