Back Office Operations Assistant at a Newly Licensed Digital Payment Institution Full Time

A newly licensed digital payment institution in Nigeria with strong affiliation to one of the Leading Mobile Telecommunication in Africa desires to recruit highly competent, talented, self-motivated and result oriented individuals to fill the position below:

Job Title: Back Office Operations Assistant

Ref No.: BOOA
Location: Nigeria

Responsibilities

• To provide leadership to back-end operations and customer management teams.
• Provide direction and consultation with other departments especially customer care in order to ensure uninterrupted services delivery.
• Make sure that customer, agents and partner support issues are handled to completion.
• Ensure that customers are satisfied by providing superb customer service through leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Qualification & Skills Required

• Minimum of Bachelor’s degree in Accounting, Banking and Finance, Economics, Business Administration, Social Sciences, or other relevant discipline.

Experience:

• At least 5-7 years’ relevant work experience in a Telco, Bank or consumer financial / payment services organization environment. Experience in managing different teams in an organization both customer facing and back-end support teams.
• Experience in evaluating and/or implementing compliance, processes and relevant best practices.
• Functional knowledge of Digital Financial Services and platforms. Good customer service skills and commitment to provide solutions to problems.
• Proficiency in MS office and customer service software.

Remuneration

• Very attractive and competitive remuneration packages and challenging prospects await the successful candidates

Application Closing Date
23rd November, 2020.

Method of Application
Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to: [email protected]

Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.