Customer Experience Officer at a New Private Medical Diagnostic Center – Port Harcourt Full Time

Job Title: Customer Experience Officer

Location: Port Harcourt, Rivers

Job Description
Customer Relationship Management:

• In consultation with the Management, implement an effective customer relationship management system to foster customer loyalty across all customer segments
• Oversee the day to day customer operations to ensure delightful customer experience at all stages of the customer engagement in the Laboratory
• Provide accurate information to patients to ensure proper preparation for investigations
• Coordination with the internal teams to deliver seamless customer service

Marketing and Sales Support:

• Provide marketing and sales support to the Business Development department as needed
• Generate excitement about the centre and its offerings through web, social media, phone calls and personal interactions with appropriate health information contents
• Contribute to business research and produce engaging collateral to deliver differentiating customer experience

Partner Relationship Management:

• Assist the  Business Development team in establishing value for generating business partnerships
• Oversee the day to day partner operations to ensure fruitful partner experience

Team Support:

• Support in creating synergistic team environment across the organization with information gotten from clients
• Liaise with the Medical Laboratory Scientists to understand their concerns and proactively communicate them to management for improved customer experience

Qualifications

• Bachelor’s Degree in Medical Laboratory Science or any Health Profession.
• 1 – 2 years experience in a similar role will be an advantage
• Prior experience in the healthcare sector is an added advantage.

Skill Set:

• Expert level written and verbal communication skills.
• Attention to Detail.
• Ability to work with minimal supervision
• Empathy
• Accuracy
• Quick to learn
• Computer Savvy Skills: Proficient in Microsoft office suite (Word, Excel and PowerPoint)
• Internet savvy skills

Benefits

• Remuneration is attractive
• Pension available
• Individual and family health Insurance available
• Good work environment.

Application Closing Date
12pm, Monday, 27th September, 2021.

How to Apply
Interested and qualified candidates should send their Cover Letter with CV as PDF or Word document to: [email protected] using the Job Title as the subject of the mail.

Note: Interview holds few days after for shortlisted candidates.