Tele-collection Officer at Mwanga Limited Full Time

Mwanga Limited is currently seeking for application from qualified applicants to fill the vacant position of Tele-collection Officer. interested and qualified applicants can apply via the details below

Mwanga is a customer centric, technology driven business support firm that focuses on debt collection, customer data analysis for decision making and customer relationship management for growing and innovative businesses in Africa.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Tele-collection Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Manages recovery of overdue loan
• Contacting customers daily / weekly and informing them of their overdue loans.
• Following up with customers daily  /weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queriesand escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Requirements / Specification

• Minimum Qualification: OND / HND / B.Sc
• 0 – 2 years of work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Strong command of English Language and at least, one other local or international language
• Agile, Teachable and willing to learn
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills
• Persuasive, sales / marketingand analytical skills will be an added advantage.

Remuneration
N40,000 – N70,000 Monthly.

Application Closing Date
31st August, 2022.

Method of Application
Interested and qualified candidates shouldsend their CV to: [email protected] using the Job Title as the subject of the email.