Training Coordinator (Quick Service Restaurant) at Multipro Consumer Products Limited Full Time

Job Title: Training Coordinator (Quick Service Restaurant)

Location: Surulere, Lagos
Employment Status: Outsource

Job Summary

• The Training Coordinator will be responsible for managing the development and execution of brand SOP’s, with a primary focus on providing training systems to employees at Cafe-level across all levels.

Job Description

• Maintains the appropriate number of trained employees in all stores.
• Provide train-the-trainer for store manager’s management training curriculum.
• Monitor and follow up with Operations Manager and Area Manager to ensure proper utilization of training manuals, and also provide updates to Area Manager on progress within the area.
• Visits stores on a regular basis totrack and monitor trainee performance and progress
• Ensurestraining manualsare completed and recorded in trainingreport template, and also certify employees upon completion
• Schedule, coordinate andhold trainingsessionsfor Chefs, Assistants and Managers.
• Coordinate with the Training Manager to obtain new product roll-out materials, new procedures, job aids, etc
• Schedule and deliver new product roll-outs and procedures training to Ops Manager & Area manager.
• Track and monitor new product and procedure roll-out training completion and monitor results.
• Provide remedial training as appropriate based on operational assessments or other identified needs.
• Coach GM’s to assess, address and resolve training issues as well as assist Area Manager in developing their skills.
• Monitor and assess training completion and history of all Assistants, Chefs, Managers.
• Assesstraining history, informsthe Training Manager of deficiencies,and recommendscorrective action.
• Complete all weekly, period and quarterly reporting as directed by Training Manager.

Qualifications

• Associate or Bachelor’s Degree preferred
• 3-5 years supervisory experience required (Experience in Quick Service Restaurant will be of advantage)
• Training experience in a multi-unit environment with a dispersed workforce
• 2+ years of formal training experience required
• Outstanding interpersonal and communication skills required
• Outstanding motivation skills and positive attitude required
• Outstanding presentation skills required
• Ability to schedule, coordinate, and monitor multiple activities (“multi-tasking”)
• Capability with MS Office applications (Word, Excel,Powerpoint)

Application Closing Date
15th March, 2023.