Product Support Specialist at Metro Africa Xpress (MAX.NG) Full Time

Metro Africa Xpress (MAX.NG) is currently seeking for application from qualified applicants to fill the vacant position of Product Support Specialist. interested and qualified applicants can apply via the details below

MAX is a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Product Support Specialist

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an Innovative Product Support Specialist, who will work closely with relevant Product team members.
• You will be a strategic thinker with strong organisational and problem-solving skills
• You will have strong research experience, an analytical mind and outstanding presentation skills.
• You will be highly analytical, a a self-starter, result oriented and able to thrive in an entrepreneurial and fast paced environment.
• We are committed to and encourage equal opportunity.

What You’ll Do

• Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly.
• Support the team in pre and post product deployment.
• Managing product models to ensure they are up to standard in fulfilling product implementation goals.
• Monitor and effect the adherence of guiding product policies and goals
• Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
• Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience.
• Manage and remove obsolete products.
• Complete all works necessary to support market research need.
• Conduct discovery calls & onboarding calls with users to address customer technical needs.
• Investigate user problems and identify root cause; determine possible solutions, test and implement solution, and confirm the issue has been resolved.

What You’ll Need

• Bachelor’s Degree in Finance, Marketing, Business Administration or other relevant fields
• 2 years of product management support experience, leading strategic and operational initiatives
• Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
• Ability to manage stakeholders
• Excellent analytical, decision-making, and problem-solving skills
• Competence to analyze financial and non-financial data
• Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
• Excellent knowledge and use of existing software packages (Power BI).

Application Closing Date
19th May, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.