Fresh Graduates/NYSC & PPA
Apply as Technical Support Intern at MainOne Cable Nigeria – 2 Openings Contract
This is to inform all interested persons that MainOne Cable Nigeria is recruiting into the below mentioned position, and by this notice, all interested persons are expected to apply asap.
Job Title: Technical Support Intern
Location: Lagos
Department: Commercial
Job Type: Contract
Slot: 2 Openings
Responsibilities
- Complete the technical onboarding for prospects on the CRM platform.
- Conduct end to end test with vendors during installation.
- Take escalations from customers via multiple channels and investigate to resolve.
- Escalate core network issues to appropriate teams.
- Run weekly reports on incidents.
- Network management and monitoring
- Liaise with OEM to resolve technical related issues
- Critically analyze customer complaints and issues with a bid to providing lasting solution.
- Continually drive customer satisfaction through speedy resolution of complaints
Qualifications, Skills & Competencies
- B.Sc / HND from a recognizable institution.
- Previous experience in a similar position will be an advantage.
- Excellent Communication Skills.
- Multitasking skills.
- Composure under pressure is compulsory.
- CCNA will be an advantage.
- Minimum years of Experience: 1
Demands of the Job:
- Regular communication with customers to understand requests, complaints and follow up until issues are resolved.
- Shift rotation.
Application Closing Date
Not Specified.
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