Network Operations Center (NOC) Support Engineer at MainOne Cable Nigeria Full Time

Job Title: Network Operations Center (NOC) Support Engineer

Location: Lagos
Department: Technical
Job Type: Permanent

Responsibilities

• The NOC Support Engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems
• Perform first line troubleshooting/fault isolation
• Resolve where necessary, and escalate to other levels for support in line with MainOne’s internal processes.

Other responsibilities:

• Maintain and ensure full compliance with all Main One’s NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Monitor MainOne’s network providing update, status and performance of all network components, capacity services etc.
• Identify and provide first-line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

• B.Sc / HND in Electrical/Electronic Engineering or related discipline
• Minimum of 3 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.

Skills & Competencies:

• Knowledge of IP devices will be a plus
• Knowledge of Ubiquiti or Ceragon radio
• Strong analytical and problem-solving skills
• Strong Knowledge of DWDM/OTN technology
• Good Knowledge of Huawei OSN series equipment
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Excellent and effective communications skills, both orally and in writing
• Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments.

Demands of the Job:

• This is a shift based role
• The successful hire could be required to travel to support other MainOne Operations in other regions in Africa and beyond.

Application Closing Date
Not Specified.