Hotel Front Desk Officer at MacTay Consulting Full Time

Job Title: Hotel Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Our client is looking to recruit a professional hotel front desk clerk to supervise all receptionist and secretarial activities.
• The candidate will be responsible for various tasks, including answering phone calls and messages, managing hotel bookings, and keeping track of the office’s presence.
• The primary purpose is to deliver excellent customer service and support to our clients.
• Also, the successful candidate will be attractive and friendly, with exceptional people skills, as the “appearance” of our organization.
• Finally, you should multitask and have strong communication and organizational abilities.

Responsibilities

• Attending to guests’ checking in and out.
• Handling and overseeing reservations made online and by telephone.
• Affirming guests’ payment procedures during check-in.
• Allocating rooms to guests and notifying them of the hotel’s specials and deals.
• Scheduling transport services for guests when requested.
• Supplying guests with hotel information.
• Being up-to-date with interests that could draw attention to guests.
• Acting as a conference host and assuring that all suitable preparations are available for the event.

Requirements

• Minimum of High School certificate or equivalent.
• Minimum of 1 year experience.
• Prior hospitality experience would be an advantage.
• Smart and professional appearance.
• Quick in learning.
• Willingness to be flexible in work hours.

Soft Skills:

• Excellent written and verbal communication skills.
• Good at multitasking and prioritizing.
• Attention to detail.
• Reliability.
• Proficient customer service skills.
• Result-oriented.
• Great problem-solving skills.
• Teamwork.
• Strong leadership.
• Persuasive skills.
• Ability to work under pressure.

Technical Skills:

• Solid writing skills.
• Computer savvy.
• Good with the use of Microsoft Office tools.

Remuneration
N70,000 – N100,000 monthly.

Application Closing Date
21st July, 2022.