Data Analyst at MacTay Consulting Full Time

Job Title: Data Analyst

Location: Ikeja, Lagos
Employment Type: Full-time

Role Purpose

• Responsible for setting up, monitoring, and managing the prepaid meters database with a view to maintaining an accurate database.

Role Accountabilities

• Review and process energy adjustments after necessary approvals.
• Monthly reconciliation of total energy adjustment.
• Review reconciliation documents from the Business Units for set up of prepaid accounts on the AMI Platform and Ultima.
• Set up of all new Prepaid accounts (CIS & Ultima) on the vending platforms according to set guidelines.
• Responsible for analyzing and interpreting customer complaints by using statistical techniques and collected database to resolve it.
• Develop and implement data collection to reduce errors and optimize efficiency.
• Evaluate and spread customers’ arrears when the requests are sent from business units.
• NMD Database maintenance.
• Responsible for handling customer vending-related issues on the PPM platform.
• Troubleshoot and resolve offline customers’ profile-related issues.
• Daily installation quality checks and certification reports.
• Ensuring compliance with set installation standards by tracking installation progress on a feeder and DT basis.
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Assist in carrying out any other duties as requested by the Unit Head and Head of Department.

Minimum Requirements

• First Degree in Social Sciences.
• Requires 2 – 4 years post qualification experience.

Skills & Competencies
Technical Competencies:

• Electricity Regulations and Policies.
• Data Gathering and Analysis.
• Customer Focus.
• Customer Support.
• Payment Solutions/ Strategy.
• Non-Maximum Demand Meter Reading.
• Non-Maximum Demand (NMD) Management.
• Energy Loss Reduction Techniques Management.

Behavioral Competencies:

• Communication and Interpersonal Relations.
• Supervisory/Managerial Skills.
• Problem Solving and Decision Making.
• Managing Resources.
• Business Focus.

Salary
N99,000 Monthly.

Application Closing Date
14th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.