Customer Service Representative at Lolu’s Cuisine Full Time

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full Time (Onsite – 6 Days per week)

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Process orders, forms, applications, and requests- All daily transactions, and orders must be entered in an excel sheet.
• Keep records of customer interactions, transactions, comments, and complaints
• Provide feedback on the efficiency of the customer service process.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or similar
• 1-2 years experience of Proven customer support experience or experience as a Client Service Representative.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Representative” as the subject of the email.

Note: Applicant should be ready to resume immediately in Akobo, Ibadan.