Senior UX Researcher at Kuda Bank Full Time

Job Title: Senior UX Researcher

Location: Lagos
Job Type: Full time

Role Overview

• We’re looking for a Senior UX Researcher to lead our user insights efforts and help us design delightful, intuitive, impactful and scalable experiences.
• As a Senior UX Researcher, you will be a key advocate for the voice of the user. You will collaborate closely with product managers, designers, and stakeholders to uncover actionable insights that inform product strategy and design decisions.
• Your research will guide the creation of innovative and impactful digital solutions that align with both user needs and business goals.

Responsibilities
Research Planning & Execution:

• Design and conduct qualitative and quantitative research studies (interviews, surveys, usability tests, etc.).
• Develop comprehensive research strategies to address key product and business questions.

User Insights:

• Synthesize research findings into actionable insights and communicate them through compelling reports, presentations, and workshops.
• Advocate for the user throughout the product development lifecycle.

Collaboration:

• Partner with product managers, designers, data analysts, and engineers to prioritize research questions and integrate findings into product strategies.
• Facilitate design thinking workshops and co-creation sessions to inspire product innovation.

Methodology Development:

• Innovate and standardize research methodologies and best practices.
• Develop scalable research frameworks to support rapid testing and learning cycles.

Stakeholder Engagement:

• Present research findings to senior stakeholders and influence product strategy with user-driven insights.

Qualifications

• 4+ years of experience in UX research, preferably within a fast-paced digital product environment.
• Strong background in qualitative and quantitative research methods.
• Experience with tools such as UserTesting, Optimal Workshop, Hotjar, and survey platforms.
• Ability to synthesize data from multiple sources and translate findings into actionable recommendations.
• Excellent storytelling, presentation, and communication skills.
• Experience working in cross-functional teams and collaborating closely with product designers and managers.
• Strong project management skills with the ability to juggle multiple research initiatives.
• Familiarity with design thinking methodologies.
• Familiarity with Figma.
• Knowledge of accessibility standards and inclusive design practices.

Nice to have:

• Experience working in fintech.
• Experience working in emerging markets.

Application Closing Date
Not Specified.