Contact Centre Agent at Kennedia Consulting Limited Full Time

Job Title: Contact Centre Agent

Location: Victoria Island, Lagos

Job Description

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.

Requirements

• BSC only ( only 2;2 candidates)
• Must have completed NYSC
• Minimum of one year experience as a customer service or call centre agent
• Not older than 26 as at the time of application
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.

Salary
N102,000 / Month. ( 13th Month, HMO, Pension)

Application Closing Date
2nd December, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.