Relationship Manager (Internship) at OjirehPrime Financial Services Limited Full Time

OjirehPrime Financial Services Limited is currently seeking for application from qualified applicants to fill the vacant position of Relationship Manager (Internship). interested and qualified applicants can apply via the details below

OjirehPrime is a digital bank that offers more transparent and customer focused banking services with access to loans, innovative savings product and free credit card delivered to your doorstep.

We started as an e-commerce company in Nov 2016 from a faulty samsung tab whose battery lasted only 30mins. One Year later we realised that only 4% of payments were made using the debit card for fear of falling victim to card frauds. 96% of payments were made via direct fund transfers. To address this – in 2018, we launched Ojirehprime card which is a prepaid card that is not connected to your bank account and within two years, we grew organically over 40,000 users.

We are recruiting to fill the position below:

Job Title: Relationship Manager (Internship)

Location: Lagos
Employment Type: Full-time
Department: Community Support (inclusive of RM’s)

Description

• We are looking for Relationship Managers (RM’s) to create long-term, trusting relationships with our customers.
• The Relationship Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
• Relationship Manager’s also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
• This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.
• Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as need.

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills.

Application Closing Date
Not Specified.