Executive/Management
Service Management Executive at Interswitch Group Full Time
Interswitch Group is currently looking for a service management executive for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Service Management Executive
Location:Â Lagos
Job Type: Permanent
Department: Purepay – Transaction Switching & Payment Processing
Job Description
- To support the management of Interswitch’s group Purepay Services through the management of interaction between the internal teams, external customers, partners, and other stakeholders.
Responsibilities
- Service Design
- Support the creation of service architecture
- Service Operations
- Runs beta and pilot programs with new services and enhancement initiatives
- Provides input into the business and Technical Service Catalogue
- Works with support teams to ensure that consumers get adequate support and proper communication to drive satisfaction and usage
- Manages issues resolution and assign actionable tasks to various business stakeholders
- Manages current service offerings by ensuring SLAs are met by operations team and support team or other teams
- Service Transition
- Prepares a Project transition to Operational Services checklist for every project assigned
- Service Training and handover training for new and existing services
- End User Quality Assurance
- Continuous Service Improvement
- Identifies Service enhancements/service improvements
- Develops and implements initiatives that ensure product transaction growth
- Oversee the analysis & monitoring of market trends to be able to make recommendation on product enhancements
- Service Performance Review/ Analysis
- Designs and conduct customer surveys
- Generates daily/ weekly Service Performance report to provide insights on Service Trend Analysis from customer and internal perspective
- Regularly meets with top 10 customers, to review service performance
- Others
- Keeps sales team up to date on functionality and future enhancements to products and provides relevant sales materials.
Requirements
- First Degree in a Science or Art discipline
- 4 years’ experience in same or related field
- Service/Project Management certifications like ITIL, ISO, PMP, etc will be an added advantage.
Application Closing Date
2nd December, 2022.
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