Product Development Manager at Interswitch Group Full Time

Job Title: Product Development Manager

Location: Lagos, Nigeria

Job Purpose

• Oversee directly the whole product development life cycle from conceptualisation to prototyping until it is ready for delivery to customers.
• To grow market share, defend existing relationships and cultivate new business opportunities to meet the Revenue expectations of the company.
• Plan, direct, or coordinate the actual distribution or movement of a product or service to the customer.
• Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives.
• Analyse sales statistics gathered by staff to determine sales potential and inventory requirements, and monitor the preferences of customers

Product Development:

• Takes the lead on researching, assessing, and coordinating a new product’s initial build.
• Oversees the introduction of new products to customers.
• Defines product rollout plans and coordinates with internal teams like product marketing.
• Performs new product demos as required.
• Provides technical pre-sales assistance to the sales team when needed.
• Monitors the technical development of new products, collaborating with Engineering, Product Management, and other teams within an Agile framework.
• Conducts high-level monitoring and management of products in development in collaboration with the Product Management team.

Business Development:

• Provides excellent, customer-focused business management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilising Interswitch products.
• Proactively seeks customer feedback and ensures issues are escalated and resolved promptly.
• Responds to customer requests for advice on switching and Processing queries.
• Assists in producing business case documents for new product or service offerings.
• Develops proposals for RFPs, delivers presentations, and conducts meetings with clients and external stakeholders.
• Supports transition from project completion to transaction generation for newly acquired businesses.
• Defines and sets sales targets for the unit/team.
• Monitors team activities to ensure sales and service targets are achieved:
• Analyses sales performance and develops tactical plans to close gaps.
• Communicates customer requirements to Operations and Project teams to ensure successful delivery.
• Ensures compliance with internal business development processes and tools (e.g., CRM usage).
• Draft MOUs, NDAs, SLAs, and OLAs for review and submission to Legal.
• Reviews legal documentation with prospective partners or customers to support sales closure and business development.

Product Management:

• Manages relationships with service providers, banks, aggregators, and strategic partners to enhance Interswitch’s payment processing offerings.
• Develops business value propositions for processing solutions.
• Expands the business into new customer and market segments in line with company strategy.
• Tracks business performance using defined KPIs and monitors market share.
• Leads the creation, development, deployment, and adoption of new products.
• Participates in Agile practices, including scrum sessions, PI planning, and initiative ratings.
• Produces business case documents to support product or service development.
• Conducts internal and external product training sessions.
• Supports transition to transaction generation for newly acquired customers in collaboration with cross-functional teams.
• Communicates customer requirements clearly to Product, Operations, and Project teams, ensuring delivery meets contractual terms.
• Supports financial statement preparation and forecasting.

Market Research:

• Conducts market research and analysis, monitoring external and internal trends to support new segment development.
• Supports the development of evaluation processes for customer feedback and shares insights to aid product development.
• Keeps up to date with innovations and trends in payment technologies, practices, and operations.

Account Management:

• Gathers customer feedback to drive product and service improvements.
• Conducts post-sales engagement by visiting customers to enhance the service experience.
• Builds meaningful, long-term relationships with customers.

Competitor Analysis:

• Analyses competitor activities, including pricing, local market experience, alliances, and innovation.
• Maintains up-to-date competitor intelligence for the division.
• Organises and facilitates quarterly competitor analysis reviews.

Operational / Administrative Responsibilities:

• Carries out operational or administrative tasks as may be required.

Requirements
Academic Qualification(s):

• Candidates should possess a good First Degree in relevant field/discipline

Professional Qualification(s):

• Business certification, Sales certification, Business Analysis certification, Product Management Certification, and Project Management certification are advantages.

Experience (Number of relevant years):

• Minimum of 5 years’ experience in a relevant field.

Application Closing Date
Not Specified.