Surveillance & Compliance Lead at Ikeja Electricity Distribution Company (IKEDC) Full Time

Job Title: Surveillance & Compliance Lead

Location: Lagos
Job Type: Full time
Reporting To: Head, Revenue Protection & Enforcement

Role Purpose

• This role is responsible for all activities related to investigations network and business compliance monitoring plus the supervision of all team members.

Responsibilities

• Overall responsibility for the Surveillance & Compliance sub-Unit (MD Loss Reduction, CHQ Vigilance and Surveillance Teams) activities and deliverables.
• Responsible for overall team development.
• Coordinating periodic surveillance checks for both customers and field commercial staff to ensure compliance to company policies.
• Provide reports of processes breach and noncompliance related cases across the business to management and recommends sanctions relative to infractions.
• Effectively coordinate sting operations periodically against vandals and saboteurs in the system and ensure they are prosecuted accordingly.
• Coordinates investigation of complaints/escalations on process breaches assigned and providing technical inputs on various Internal Audit investigations.
• Coordinates attainment of pre-agreed commercial loss targets by regular customer surveillance, spot meter accuracy testing, energy analysis, periodic feeder loss investigation.
• Strategizing and developing new ideas for at curbing energy losses.
• Oversees quality assurance review, process improvement and standardization of RPE activities.
• Coordinating periodic network monitoring activities that will ensure seamless hazard free environment and reduction in commercial and technical losses.
• Analysis/interpretation/utilization of MIS reports and other relevant internal/external reports to aid compliance activities.
• Provide monitoring oversight for other RPE teams for effective close out of all escalated issues/complaints.
• Ensures overall team performance relative to targets.
• Provide coaching and mentoring for team members.

Minimum Qualifications

• This role requires a First Degree or its equivalent diploma qualification
• Requires minimum of 8 years relevant work experience with diverse experience

Technical Competencies:

• Electricity Regulations and Policies
• Data Gathering and Analysis
• Customer Focus
• Revenue Assurance
• Energy Loss Reduction Techniques Management
• Non Maximum Demand Meter Reading

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

Application Closing Date
23rd May, 2022.