IT/Communications
Apply as Technical Support Assistant at ICT Infrastructure Solutions Provider Full Time
Interested members of the public are therefore informed that an IT Systems Integrator and ICT Infrastructure Solutions Provider is currently recruiting for the position of Technical Support Assistant , and by this notice, all qualified persons are expected to apply.
An IT Systems Integrator and ICT Infrastructure Solutions Provider is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Technical Support Assistant
Location: Abuja (FCT), Nigeria
Brief Summary
- This individual will be responsible to ensure that existing and newly generated clients have their technical issues resolved via support tickets in a fast and professional manner complying to agreed Service Level Agreements (SLA’s).
Responsibities
- Responding to support tickets from clients and colleagues within agreed Service Level Agreements
- Resolving support tickets in a fast and professional manner
- Keeping support requester updated on the progress of resolving their support ticket
- Documenting support ticket and resolution for monthly performance review
- Ensuring all support coming in on emails, phones and conversations is logged in the support system
- Feedback any important client information to Client Services Team and/or Technical Support Team
- Closely working with Business Development Managers and Partner Account Managers on technical presentations to clients if required
Role Specific Competencies/Soft Skills/Qualification
- B.Sc Degree in Computer Science (Minimum 2:2)
- Stakeholder Management skills
- Customer service skills
- Effective technical support skills
- Proficient with Microsoft Office tools
- Proficient with remote management applications, Team Viewer and other technical support tools
- Minimum of 2-years IT sales experience
- Good presentation skills
- Good communication skills
- Good people management skills
- Effective time and process management skills
Application Closing Date
30th September, 2020.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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