Operations Supervisor at HR-EX Consulting Full Time

HR-EX Consulting is currently seeking for application from qualified applicants to fill the vacant position of Operations Supervisor. interested and qualified applicants can apply via the details below

Job Title: Operations Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Brief

• The Operations supervisor is someone who has previous experience leading an operations team.

Duties and Responsibilities

• Ensures the team Communicates with the relevant financial institutions/stakeholders to determine the cause of a failed transaction and resolve it.
• Ensures the company Follows communication procedures, guidelines, and policies.
• Answering questions about the company’s products or services and providing advice to clients
• Monitor client transactions to ensure they adhere to the company’sstandards before it reaches the recipient.
• Contact the authorized remittance union to clarifyand liberate a client who was wrongly blocklisted.
• In charge of following up withcanceledtransactions and providing clients with the necessary policies involved.
• Support the business and its expansion.
• Ensure Remittance SOPs are being met in the course of operations.
• Up to date with the latest financial developments, not only with the country’s economy but also with other countries.
• Building and maintaining a positive relationship with its stakeholders (e.g. Customers, Vendors, and Government Agencies) to support the achievement of its strategic objectives.
• Knowledge of risk and regulations of the Mobile Financial/Remittance Services industry.
• Identifying potential problems and points of friction and working to find solutions to maximize efficiency.
• Promote the company’s culture that encourages morale and performance.
• Analyze and improve organizational processes to enhance productivity.

Requirements

• Bachelor’s Degree or equivalent.
• 3 – 5 years work experience.
• Exceptional interpersonal and active listening.
• Proactiveness and pays attention to detail.
• Excellent leadership and analytical skills
• Adaptable and can change strategy quickly based on new information.
• Should possess an Anti-Money Laundering (AML) certificate.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.