Partner Excellence Team Lead at Glovo Nigeria Full Time

Job Title: Partner Excellence Team Lead – Nigeria (They / She / He)

Location: Lagos, Nigeria

Job Description
Your work-life opportunity:

• Join us as a Partner Operations Analyst and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Responsibilities
Be a part of a team where you will:

• Support the Partners team with all aspects of daily operations
• Perform analysis to come up with some insights to help identify worst performers and improve the preparation time and cancellations of our Partners
• Develop, maintain and strengthen relations with Top Partners on the field
• Coordinate and supervise a team of agents where you will have direct responsibility on their KPIs, results and quality of their performance.
• Bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
• Work alongside and communicate effectively with all other teams involved, such as the Finance and the Content Departments to give our Partners the best support
• Bring innovation to and assist in the implementation of successful processes and automation opportunities
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements
You have:

• Effective English written and communication skills.
• Problem-solving skills: no problem is too small or too big
• An empathetic, inclusive and curious attitude
• Experience managing, coordinating and motivating teams of 3-5 people
• Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel)
• Salesforce and SQL experience is a plus
• Proactive, organized, and obsessed with detail and accuracy
• Socially active. Have good relationships in your team and have an ability to empathize with new people you meet
• Project management / coordination skills. Determined to get things done
• Comfortable working in a high growth and high-performance start-up with a fast pace
• We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits

• Enticing equity plan (if applicable)
• Top-notch private health insurance
• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
• Discounted gym memberships
• Flexible time off (take the time you need) and hybrid working model (own your time)
• Enhanced parental leave including nursery support!
• Online therapy and wellbeing benefit
• External learning budget
• What you’ll find when working at Glovo:
• Gas: Driven to deliver quality results quickly
• Good Vibes: Bring positivity and communicate openly
• Stay Humble: Self-aware and open to learning
• Care: Uplift people and the planet
• Glownership: Act as proud owners
• High Bar: Focus on Top Performance.

Application Closing Date
Not Specified.

Note: In your application, please feel free to note which pronouns you use (For example: she/her/hers, he/him/his, they/them/theirs, etc).