Business Manager – Diagnostic Services at Deloitte Nigeria Full Time NEW

Job Title: Business Manager – Diagnostic Services

Location: Abuja (FCT)

Responsibilities
Administrative Support:

• Manage schedules, appointments, and meetings for department staff.
• Prepare and distribute meeting agendas, minutes, and other relevant documentation.
• Handle incoming calls and emails, responding to inquiries and directing them appropriately.
• Maintain accurate records and documentation, including patient records, service logs, and inventory records.
• Prepare reports and presentations as required.

Operational Support:

• Assist with the day-to-day operations of the diagnostic services department.
• Coordinate with other departments within the health facility to ensure smooth service delivery.
• Manage inventory of supplies and equipment for the department.
• Assist with the procurement of supplies and equipment as needed.
• Maintain a clean and organized work environment.

Customer Service:

• Provide excellent customer service to patients, visitors, and other stakeholders.
• Address patient inquiries and concerns promptly and professionally.
• Assist patients with scheduling appointments and navigating the diagnostic services process.
• Ensure a positive and welcoming experience for all patients.
• Always maintain confidentiality of patient information.

Requirements
Educational Requirements:

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred.

Professional Requirements:

• Certification in Medical Office Administration or a related field is a plus.

Experience Requirements:

• 2 years+ of experience in an administrative or customer service role, preferably in a healthcare setting.

Knowledge Requirements:

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

Application Closing Date
21st February, 2025