SharePoint Trainer & Technical Writer at Dangote Group Full Time NEW

Job Title: SharePoint Trainer & Technical Writer

Location: Lagos
Employment Type: Full Time
Department: Dangote Refinery and Petrochemical

Job Description

• As a SharePoint Trainer & Technical Writer, you will be responsible for developing and delivering training programs, as well as creating and maintaining technical documentation for SharePoint users across various units within Dangote group.
• The ideal candidate will ensure that our employees are well-equipped to use SharePoint effectively, and that all documentation is accurate, clear, and accessible.

Responsibilities

• Design, develop, and deliver comprehensive SharePoint training programs tailored to various user groups, including beginners, advanced users, and administrators.
• Conduct live training sessions, webinars, and workshops to ensure effective knowledge transfer.
  Create training materials such as tutorials, manuals, video guides, and quick reference sheets.
• Develop, update, and maintain high-quality technical documentation, including user guides, system documentation, and FAQs.
• Translate complex technical concepts into clear, concise, and user-friendly language.
• Work closely with developers, IT teams, and business users to gather information and ensure documentation accuracy.
• Organize and manage the repository of training materials and documentation, ensuring they are easily accessible and up to date.
• Implement and maintain a feedback loop to continually improve training content and documentation.
• Collaborate with business stakeholders, IT teams, and end-users to identify training needs and documentation requirements.
• Provide expert guidance on best practices for SharePoint usage and adoption.

Requirements

• Bachelor’s degree in information technology, Communications, Education, or a related field.
• Microsoft Certified: SharePoint Specialist or related certification.
• Minimum 3-5 years of experience in SharePoint training and technical writing.
• Experience with instructional design and elearning tools.
• Experience with multimedia content creation (e.g., video tutorials, interactive guides).
• Familiarity with learning management systems (LMS).
• Strong technical writing skills with experience in creating user manuals, guides, and online help systems
• Proficiency in tools such as Microsoft Word, Adobe Acrobat, and MadCap Flare for creating and formatting technical documentation.
• Expertise in document versioning, metadata management, and setting up document libraries in SharePoint.
• Familiarity with version control systems like Git for managing changes to documentation and training materials.
• Experience managing and organizing large volumes of content within SharePoint and other CMS platforms.
• Experience with SharePoint administration, including permissions, site collections, and content management.

Key Performance Indicators (KPIs):

• Training Satisfaction Rate
• Documentation Accuracy ensuring contents are up to date
• Training Completion Rate
• Knowledge retention rate
• User Adoption Rate
• Content Update Frequency
• Training Program Delivery
• Feedback Implementation
• Material accessibility

Soft Skills:

• Excellent verbal and written communication skills.
• Strong presentation and facilitation skills.
• Ability to explain complex concepts in simple terms.
• Detail-oriented with a focus on accuracy and clarity.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development
• Bus transportation
• Coop society.

Application Closing Date
Not Specified.