Customer Service Representative (Fluent French & English) at Cygnusspin Software Solutions Full Time

We are in search for young, experienced and passionate individuals to join our team in the underlisted position:

Job Title: Customer Service Representative (Fluent French & English)

Location: Kinsasha, Congo
Employment Type: Full-time

Responsibilities

• Train staff on how to handle and troubleshoot any issues customers may have with our betting platform
• Answer and support customer using communication in French and English, and translate emails, website information and any other matter as requested
• Interact with various departments to resolve customer issues
• Use available tools and information resources to resolve problems
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Maintain professionalism and adhere to company standards during all interaction
• Other tasks and duties as assigned

Requirements

• Preferably a B.Sc graduate with a minimum GPA of 2.2
• Must be excellent in conversational French and English
• Must have a valid passport
• Must be willing to live in the Democratic Republic of Congo for at least 6 months
• Individual must be personable and able to communicate effectively and teach others
• Candidate must be a fast learner
• Should be young and not be married

Application Closing Date
31st July, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.