Apply as Customer Service Representative at Corporate World Wear Full Time

Corporate World Wear is an online fashion retail company with a special focus on corporate wears and the corporate world. We offer a wide range of products and services for the corporate world.

This is to inform all interested persons that Corporate World Wear is recruiting into the position of Customer Service Representative, and by this notice, all interested persons are expected to apply asap.

Job Title: Customer Service Representative

Location: Lagos

Job Description

• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media.

Job Qualification

• OND qualification.

Application Closing Date
30th November, 2020.