Apply as Client Experience Officer at ConSol Limited Contract

Job Title: Client Experience Officer

Location: Marina, Lagos
Employment Type: Contract

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Job Requirements
Education Qualification:

• Minimum of ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact Centre Operations Certification.

Experience:

• Experience in the Banking / Financial Sector is a MUST.
• Candidate with Banking Experience is preferred
• Minimum of 1-2 years relevant work experience in the Contact Centre
• Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.

Application Closing Date
28th February, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.

Note

• Applicants MUST be ready / available to start work immediately
• Only applicants residing in the following axis will be considered:
  • Ilupeju / Oshodi / Mushin
  • Somolu / Bariga / Yaba / Ebutte-Metta
  • Maryland / Ikeja / Ogba
  • Isolo / Ilasa / Okota / Cele / Surulere
  • Oworoshoki / Gbagada / Anthony.