Customer Service Representative (Graduate Trainee) at Careers Verified Limited Full Time

Job Title: Customer Service Representative (Graduate Trainee)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking enthusiastic and motivated Graduate Trainees to join our Customer Service team. As a Customer Service Representative, you will be trained to provide exceptional support to our customers, addressing inquiries and resolving issues promptly while upholding our commitment to customer satisfaction.

Key Responsibilities

• Participate in a comprehensive training program to learn about our products, services, and customer service protocols.
• Assist customers via phone, email, or live chat, addressing their inquiries and providing accurate information.
• Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.
• Collaborate with team members to identify areas for process improvement and contribute to enhancing the customer experience.
• Document customer interactions in the CRM system, ensuring accurate record-keeping.
• Attend team meetings and training sessions as required to improve skills and knowledge.

Qualifications

• Bachelor’s Degree in a relevant field, e.g., Business Administration, Communication, etc.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Previous customer service experience is a plus, but not required.

What We Offer

• A structured training program to develop your skills in customer service.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment.

Application Closing Date
31st December, 2024.