Telesales Officer at Careers Verified Full Time NEW

Job Title: Telesales Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• To promote and sell loan products to potential customers via telephone calls, handle inquiries, and provide excellent customer service, with the aim of achieving sales targets.

Key Responsibilities

• Lead Generation & Cold Calling:
  • Proactively contact potential customers from leads, databases, or provided lists.
  • Use persuasive techniques to encourage customers to apply for loans.
• Product Promotion:
  • Explain various loan products (e.g., personal loans, home loans, etc.) to customers in a clear and concise manner.
  • Answer customer inquiries regarding loan terms, interest rates, eligibility criteria, and other details.
• Sales Achievement:
  • Meet and exceed individual and team sales targets.
  • Convert leads into successful loan applications.
  • Follow up with potential clients who have shown interest but have not yet completed the loan application.
• Customer Service:
  • Provide prompt, accurate, and courteous responses to customer inquiries.
  • Guide customers through the loan application process.
  • Address any concerns or issues customers may have regarding loan services.
• Data Entry & Record Management:
  • Maintain detailed records of customer interactions, including calls made, responses received, and sales conversions.
  • Update customer information and track application status in the CRM system.
• Compliance:
  • Ensure adherence to company policies, industry regulations, and legal requirements.
  • Maintain confidentiality and security of customer information.
• Team Collaboration:
  • Work closely with the sales and operations teams to ensure smooth processing of loan applications.
  • Participate in team meetings, share insights, and contribute to the overall sales strategy.

Qualifications

• Education: High school diploma or equivalent (bachelor’s degree preferred).
• Experience: Prior experience in telesales, customer service, or the financial industry is advantageous.
• Technical Skills: Familiarity with CRM software and basic computer skills.

Key Skills & Competencies:

• Excellent Communication: Strong verbal communication skills to effectively convey product details.
• Persuasion Skills: Ability to convince and influence potential customers.
• Customer Focus: Commitment to providing a high level of customer service.
• Target-Oriented: Proven ability to meet and exceed sales targets.
• Time Management: Ability to manage a high volume of calls and applications efficiently.
• Resilience: Able to handle rejections and bounce back with enthusiasm.
• Team Player: Willingness to collaborate with team members to achieve overall goals.

Salary
N50,000 – N55,000 monthly.

Application Closing Date
30th October, 2024.