Customer Service Representative (Collections) at Careers Verified Full Time

Job Title: Customer Service Representative (Collections)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative is responsible for interacting with customers to provide information about products and services, resolve inquiries, handle complaints, and ensure customer satisfaction.
• The CSR acts as the front line of communication between the company and its clients, helping to build and maintain positive customer relationships.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, chat, or in person to provide product information, support, and problem resolution.
• Issue Resolution: Handle customer complaints or issues, providing accurate information or escalating complex problems to the appropriate departments for resolution.
• Order Processing: Assist customers with placing orders, tracking shipments, handling returns, or making exchanges.
• Product Knowledge: Maintain a strong understanding of the company’s products and services to offer relevant advice and solutions.
• Record Keeping: Accurately document customer interactions and updates in the company’s CRM system, including detailed notes on inquiries and resolutions.
• Follow-Up: Ensure that customer issues are resolved in a timely manner by following up with them as needed.
• Policy Adherence: Ensure compliance with company policies, procedures, and quality standards when handling customer concerns.
• Collaboration: Work closely with other departments, such as sales or technical support, to ensure customer satisfaction.
• Feedback Collection: Collect and document customer feedback to help the company improve its products and services.

Qualifications

• High school diploma or equivalent (Bachelor’s degree in business, communications, or a related field preferred).
• Previous experience in customer service or a related field is often preferred.
• Strong verbal and written communication skills.
• Proficiency in using CRM systems, email, and other communication tools.
• Problem-solving skills and ability to handle difficult customers with professionalism.
• Multitasking ability, with strong organizational and time management skills.

Skills Required:

• Communication: Clear, friendly, and effective communication skills to interact with customers professionally.
• Empathy: Ability to understand and respond to customer needs with patience and understanding.
• Problem-Solving: Effective in resolving customer complaints and finding solutions quickly.
• Adaptability: Ability to stay calm under pressure and handle a variety of customer concerns in a fast-paced environment.
• Technical Skills: Proficiency in using computers, including CRM software, email, and chat tools.

Salary
N55,000 Monthly.

Application Closing Date
31st December, 2024.