Customer Service Executive (Sales) at Careers Verified (Abuja and Lagos) Full Time NEW

Job Title: Customer Service Executive (Sales)

Locations: Abuja and Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Executive (Sales) serves as a liaison between the company and its customers, ensuring a smooth sales process and maintaining strong customer relationships.
• This role involves handling inquiries, promoting products or services, closing sales, and addressing customer concerns to enhance satisfaction and drive revenue growth.

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, or in person in a timely and professional manner.
• Provide detailed information about products or services, addressing customer needs and preferences.

Sales Activities:

• Identify and qualify potential customers through proactive communication.
• Upsell or cross-sell products and services to existing customers.
• Close sales deals while ensuring customer satisfaction.

Relationship Management:

• Build and maintain strong, long-term customer relationships.
• Handle customer complaints and provide appropriate solutions or alternatives promptly.

Sales Reporting:

• Track and report daily, weekly, and monthly sales performance.
• Update customer information in the database accurately.

Collaboration:

• Work closely with the sales and marketing teams to implement promotional campaigns.
• Provide feedback on customer trends and preferences to improve sales strategies.

Problem Solving:

• Resolve product or service-related issues effectively to retain customers.
• Offer tailored solutions based on customer-specific requirements.

Qualifications and Skills
Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Proficiency in using CRM software and MS Office Suite.
• Ability to multitask, prioritize, and manage time effectively.

Attitude:

• Positive, goal-oriented, and customer-focused mindset.
• Willingness to learn and adapt in a dynamic sales environment.

Application Closing Date
20th February, 2025.

Method of Application
Interested and qualified candidates should send their resume to: [email protected] using the job title as the subject of the email.