Ticketer / Customer Service Officer at Capital Luxury – 2 Openings Full Time

Capital Luxury is currently looking for a ticketer / customer service officer for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Ticketer / Customer Service Officer

Locations: Abuja / Uyo – Akwa Ibom and Lagos

Responsibilities

• Calculate expenses, write and sell ticket to passengers.
• Provide good customer service.
• Rebook tickets and other arrangements.
• Check and validate all passenger payments for tickets/luggage and issue boarding pass.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirements

• Candidates should possess a Bachelor’s Degree / HND in relevant fields.
• 2 – 4 years work experience in a related company.
• Ability to make accurate bookings for customers.
• Excellent communication skills.
• Strong interpersonal skills.
• Pleasant and trustworthy.
• MS Office familiarity.

Application Closing Date
31st March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.