Data Center Operations Analyst (Level 2) at Blue Pearl PTY Limited Contract

Job Title: Data Center Operations Analyst (Level 2)

Location: Lagos
Job type: Contract

Job Description

• We are looking for an experienced Data Center Operations Analyst (Level 2) to join our Business Continuity and Disaster Recovery (BCPDR) team.
• This role will be responsible for ensuring the continuous availability, integrity, and performance of data center infrastructure, including servers, storage systems, tools, databases, and network components.
• The ideal candidate will work closely with cross-functional teams to support disaster recovery (DR) plans and business continuity initiatives.

Key Responsibilities
Infrastructure Management and Monitoring:

• Manage and maintain data center infrastructure, including servers, storage, databases, and networking equipment, to ensure optimal performance and reliability.
• Proactively monitor infrastructure components, identifying potential risks and implementing preventive measures to minimize downtime.
• Conduct regular health checks and capacity planning for servers, storage systems, and networks, ensuring scalability and performance.

Disaster Recovery and Business Continuity Support:

• Assist in developing and executing disaster recovery (DR) and business continuity (BC) plans for critical systems and infrastructure.
• Perform regular DR drills and testing to validate the effectiveness of recovery processes and ensure compliance with company standards.
• Document and report on DR/BC activities, providing insights into areas for improvement and risk mitigation.

Incident and Problem Management:

• Provide Level 2 support for incidents involving data center infrastructure, troubleshooting and resolving issues related to servers, storage, databases, and networks.
• Coordinate with Level 1 support teams and escalate complex issues to Level 3 or vendor support as necessary, ensuring timely resolution.
• Maintain accurate incident records in the ITSM system, documenting resolutions and lessons learned.

Change and Configuration Management:

• Support configuration management by maintaining up-to-date records of all servers, storage devices, network components, and related tools.
• Collaborate with the IT team on change management processes, ensuring that all modifications to data center infrastructure comply with policies and are documented.
• Assist with the deployment of upgrades, patches, and configurations for infrastructure components, minimizing disruption to operations.

Data Backup and Storage Management:

• Oversee and manage data backup procedures, ensuring that critical data is securely stored and easily recoverable.
• Manage storage systems, including provisioning, optimization, and troubleshooting to maintain data accessibility and efficiency.
• Work with backup tools and solutions to ensure reliable data protection and quick recovery during incidents.

Collaboration and Communication:

• Collaborate with IT, security, and facilities teams to support data center operations and business continuity initiatives.
• Act as a liaison with vendors for hardware and software support, maintenance, and repairs.
• Provide training and guidance to junior team members on BCPDR best practices and infrastructure management.

Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Experience: 2+ years of experience in data center operations, disaster recovery, business continuity, or a related field.
• Technical Knowledge: Proficiency in managing servers, storage, databases, network infrastructure, and data backup tools.

Skills and Competencies:
Technical Skills:

• Strong knowledge of server and storage management, including backup solutions and disaster recovery procedures.
• Familiarity with database management and network infrastructure.
• Experience with ITSM tools (e.g., ServiceNow) and monitoring tools for proactive infrastructure management.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail and organizational skills.
• Effective communication skills, able to work collaboratively with cross-functional teams and vendors.

Application Closing Date
Not Specified.